Refund and Return Policy for Letsaliz
Effective Date: December 5, 2024.

At Letsaliz, customer satisfaction is at the heart of everything we do. We are committed to providing premium weight loss products that meet your expectations. If you are not completely satisfied with your purchase, this Refund and Return Policy outlines the steps to process returns and refunds efficiently and transparently.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 30 days of the delivery date.
  • The product must be unopened, unused, and in its original condition, including all packaging and accessories.
  • A valid proof of purchase, such as an order confirmation email or receipt, is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products.
  • Clearance or sale items marked as “final sale.”
  • Gift cards or promotional items provided as free gifts.
  • Digital products or downloadable content.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support: Email us at info@letsaliz.com or call (508) 398-7256 with your order details and reason for the return.
  2. Receive Authorization: If your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package the Item: Securely package the product, including the RMA number, in its original packaging.
  4. Ship the Item: Use a trackable shipping method to send the item to the provided return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Refunds are processed within 7-10 business days after the returned item is received and inspected. Refunds will be issued to the original payment method.

  • Full Refund: Eligible items returned in their original condition qualify for a full refund, excluding shipping fees.
  • Partial Refund: Items with missing components or damaged packaging may qualify for a partial refund.
  • Non-Refundable: Items that do not meet return criteria will not be refunded.

5. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please process a return for the original item and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, notify us within 7 days of delivery. Provide photos and a description of the issue. Upon verification, we will offer a replacement, refund, or exchange and cover the return shipping costs.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • For defective or incorrect items, Letsaliz will provide a prepaid return shipping label.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or payment provider for pending transactions.
  2. Contact your credit card company or payment processor, as processing times may vary.
  3. If the issue persists, email us at info@letsaliz.com for further assistance.

9. Sale and Promotional Items

Refunds for sale or promotional items will be based on the discounted price paid at the time of purchase. Items marked as “final sale” are not eligible for refunds unless defective.

10. International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or fees incurred during the return process. Contact us for further instructions if returning items from outside the United States.

11. Customer Support

Our customer support team is here to assist you with any questions or concerns related to returns or refunds. Please contact us at:

  • Email: info@letsaliz.com
  • Phone: (508) 398-7256
  • Address: 24 Peter David Way, South Dennis, Massachusetts

12. Updates to This Refund and Return Policy

We reserve the right to update or modify this Refund and Return Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

By shopping with Letsaliz, you agree to this Refund and Return Policy. Thank you for choosing Letsaliz as your partner on your journey to better health and wellness!